Refund and Cancellation Policy

Custom projects (deposit and milestones)

• The deposit is non-refundable. It reserves our team's time and covers the initial work on your project.
• Milestones already delivered are non-refundable.
• Milestones we have not started are not charged.

If you cancel mid-project

You can cancel at any time by writing to us, and we stop the work from that moment. The deposit and the milestones already delivered are not refunded, and you owe nothing for milestones we have not started. A milestone in progress at the time of cancellation is settled as set out in your proposal.

Monthly services (retainers)

You can cancel a monthly service at any time by writing to us. The cancellation takes effect at the end of the billing period already paid, unless your proposal sets a different notice period. Fees for the current and past periods are not refunded, and you will not be charged again.

Fixed-scope services paid upfront

If you cancel before we start the work, we refund the payment in full. Once the work has started, the payment is non-refundable.

If we cannot deliver

If Aixion cancels an engagement or cannot deliver the agreed work for reasons within our control, we refund what you paid for the work not delivered.

Billing errors

Duplicate or incorrect charges are refunded in full.

How to request a refund or raise a dispute

Write to us using the contact details below, with your company name and the invoice or payment in question. If you disagree with a charge, please contact us before disputing it with your bank: we can usually resolve it faster directly.

Approved refunds are returned to the original payment method. Depending on your bank, it can take 5 to 10 business days to appear on your statement.

Contact

Questions about this page or about a charge? Reach us directly: